FAQ

Where does Umaya Marketplace ship?

Umaya Marketplace orders ship nationwide to the United States (Including: Hawaii, Alaska, & Puerto Rico).

Please note that we are an online market, so we don't have a physical brick and mortar location. Our operations are primarily conducted online.

 
Want to supply to Umaya Marketplace?

If you are a vendor or distributor and would like to supply to Umaya, please reach out to us at info@umayamarketplace.com.

 
Do I need to be home when my shipment arrives?
 
No, you will not need to be home to sign for your Umaya Marketplace package. We will leave it on your doorstep!
How long does shipping take?
 

Market orders ship from our Washington DC warehouse via USPS or UPS  and vary depending on your location and available shipping method.


Market Shipments:

1-3 Business Days: 
Connecticut, Delaware, Washington DC, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia

2-4 Business Days: 
Arizona, Idaho, Oregon, Georgia, Illinois, Indiana, Maine, Michigan, Missouri, New Hampshire, North Carolina, Ohio, South Carolina

4-6 Business Days: 
Alaska, Alabama, Arkansas, Colorado, California, Florida, Hawaii, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Puerto Rico, Washington, Wyoming, Wisconsin, South Dakota, Utah, Texas, Tennessee, Armed Forces Europe, Armed Forces Americas, Armed Forces Pacific

Please note: Our warehouse is closed on major holidays, and orders placed during those times may not ship out until the following business day.

How are my items packed?
 

We do our best to pack your boxes with love, making sure that your items arrive unharmed and in excellent condition. Your order will be packed and shipped in a corrugated cardboard box, sealed with industrial shipping tape. 

Heavy items, like rice and beverages, will be packed at the bottom of the box and wrapped in bubble-wrap. The size of the box itself will depend on the size of your order. We currently use 10 different box sizes to make sure your order is packed just right!

If you run into any issues with the condition of your shipment, we ask that you please follow the link below to submit a photo of the damages. From there, our team will confirm the damages, and help with a free replacement order or store credit if eligible.
How are shipping rates calculated? 

$35 or over: Free shipping.*

Under $35: Based on location and weight calculated by USPS or UPS

 

How do I track my order?

You can track your order using the tracking link provided in your shipping confirmation email which is sent to you once your order has been shipped. 

 
Help, my items arrived damaged!
 
Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please submit a photo of the damages to orders@umayamarketplace.com. From there, our team will confirm the damages, and help with a free replacement order or store credit if eligible.
 
Please Note: As the weather heats up, it becomes more difficult to guarantee chocolate will arrive in good condition. If temperatures in your location are above 23°C (73°F), chocolates may arrive slightly damaged. At temperatures above 28°C (82°F), the products may melt in transit. We cannot be held responsible for any temperature-related damages caused during shipping.
 
 
Do you have a return policy?

Because the food and drink products we curate are perishable and sometimes have short shelf lives, all items purchased through umayamarketplace.com are final and non-returnable. 

However, your satisfaction remains our top priority. If you receive items that are damaged or have quality issues, and this prompts you to consider a return, we encourage you to reach out to us at info@umayamarketplace.com. Kindly include a picture of the affected item(s) in your email so that we can provide you with the necessary assistance and support.

 In the event that your item is deemed undeliverable and you receive a return notice from the carrier or if the tracking information indicates "Return to Sender," please contact us at the provided email address and we'll get back to you with our next steps.

Can I make changes to or cancel my order?


Umaya Marketplace orders are typically final once paid, however we understand that sometimes changes are necessary. If you need to modify your order before it's shipped, please reach out to us as soon as possible. We'll do our best to accommodate your request. However, please note that once your order is shipped, we're unable to make any changes. If you have any questions or concerns, don't hesitate to contact us—we're here to help!